Contact & support

Account questions, orders and shipping, subscription billing, community issues, bugs, wrong listing details and feedback all go to the contact below. We aim to respond within 2 business days.

How to reach us

Orders and shipping

For a question about a MailClubs mail club order, include your order number. Cancellations, lost or damaged mail and refunds are covered in the Cancellation & Refund Policy.

Wrong listing details

Listings are researched by hand from public information, so mistakes happen. If a listing shows the wrong price, a closed club or a broken link, email us with the club name and what is wrong. Corrections are checked against the club's own site before they are published.

Disputing an AI tag

We tag a listing "AI" when, in our opinion, a club may use generative AI to make its artwork. It is an opinion based on what is public, not a verified fact. If you run the club and the tag is wrong, send an email with something that shows your process, such as process photos or videos, sketches, layered source files or a note on the tools you use. Requests are accepted by email only. We review and reply within a maximum of 30 days and will gladly correct it. Details are in section 5 of the Terms of Service.

Removing a listing

If you run a club and want it removed, email us from an address at the club's domain. We remove listings within a maximum of 30 days.

Business details

Grievance officer

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Naveen Dhanapal is the grievance officer for MailClubs. They can be reached at the address, phone number and email above.

Policies